Guarantee
Any item that is damaged in shipment can be exchanged for an identical item with the same personalization. However, a claim must be made with the freight carrier.
Should you receive a damaged or misprinted item, please give us a call. After receiving the damaged goods, we will send out a replacement at no charge. When returning the damaged or misprinted merchandise, please do not include any other merchandise in your return shipment.
We are not responsible for delays due to bad weather conditions or carrier’s mechanical delays. We can only guarantee when the goods will leave our facility. We will always do our best to advise concerning potential delays and offer shipping choices where possible.
Proofs
We supply pre-production proofs for all orders once an order has been placed. Please check the proofs carefully for errors. Your order will be personalized using the proofs so please make sure the proofs are reviewed or text errors.
We DO NOT OFFER PMS color matching on any imprinted items. We use a digital process that is extremely accurate. If you provide a sample of the color desired we can usually match it.
We always try to under promise and over deliver. We offer high quality personalized products at a fair price. Our goal is to make your purchase a pleasant experience. If you have a question do not hesitate to ask.
Shipping
Our preferred shipper is UPS. We will ship FedEx if you have an account with them. Shipping is estimated based on weight, dimensions of the parcel and the receivers zip code. We use the shippers service maps to estimate delivery time. We are not responsible for weather or shipper's mechanical delays. We can only guarantee when the goods will leave our facility.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.